®
®
®
®
®
Book of Change
®
Contents
Contents
Acknowledgement
Contents
Chapter 3: Models: A Meta-Analysis
Chapter 4: PSOCM 10-Step Model
Phase I: Initiate the Organizational Assessment
Step 1.0 First Steps
Action 1.1 Problem Identification
Action 1.2 Starts at the Top
Action 1.3 Human Dynamic
Action 1.4 Communication Plan
Step 2.0 Kick-Off Program
Action 2.1 Initial Group Meeting
Action 2.2 Setting Ground Rules
Action 2.3 Employee Involvement
Step 3.0 Collect Data/Assessment/Analysis
Action 3.1 Existing Vision, Mission, Strategy
Action 3.2 Cultural Assessment
Action 3.3 Document Review
Action 3.4 Performance Measurement/Benchmarking
Step 4.0 Feedback from Stakeholders
Action 4.1 Structured and Unstructured Interviews
Action 4.2 Focus Groups
Action 4.3 Open Houses
Action 4.4 Surveys
Phase II: Implement Organizational Change
Step 5.0 Diagnosis
Action 5.1 Problem Solving
Step 6.0 Design Interventions
Action 6.1 OCM Interventions
Step 7.0 Implement Change
Action 7.1 Process Mapping
Action 7.2 Reengineering Process (BPR)
Step 8.0 Manage Change/Restructure Organization
Action 8.1 Mixed Implementation
Action 8.2 OCM Plan (strategic, financial)
Step 9.0 Lock In Change
Action 9.1 Carrot and Stick
Action 9.2 Executive Leadership Coaching
Action 9.3 Employee Training and Development
Action 9.4 Cross Functional Training
Action 9.5 Customer Service Training
Action 9.6 Team Building
Action 9.7 Procedures Manual & Standardization
Action 9.8 Establish Performance Measures/Expectations
Action 9.9 Performance Appraisal/Management
Action 9.10 Total Quality Management
Phase III: Maintain Organizational Development
Step 10.0 Maintain
Action 10.1 Monitoring Performance/Perception
Action 10.2 Sustaining Change Program
Action 10.3 Continuous Improvement
Action 10.4 Succession Plan for Organizational Continuity
Chapter 5: Conclusion
Quotes
Glossary
Bibliography
Index
Appendix A - PSOCM Annotated
Appendix B - PSOCM Schedule