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Preface

Acknowledgement

Contents

Introduction

History of Change

Models: A Meta-Analysis

PSOCM 10-Step Model

Initiate the Organizational Assessment (Phase I)

        Step  1.0     First Steps

                  1.1     Problem Identification/Scoping

                  1.2     Starts at the Top

                  1.3     Human Dynamic

                  1.4     Communication Plan

        Step  2.0     Kick-Off Program

                  2.1     Initial Group Meeting

                  2.2     Setting Ground Rules

                  2.3     Employee Involvement

        Step  3.0     Collect Data/Assessment/Analysis

                  3.1     Existing Vision, Mission, Strategy

                  3.2     Cultural Assessment

                  3.3     Document Review

                  3.4     Performance Measurement/Benchmarking

        Step  4.0     Feedback from Stakeholders

                  4.1     Interviews (Structured and Unstructured)

                  4.2     Focus Groups

                  4.3     Open Houses

                  4.4     Surveys

Implement Organizational Change (Phase II)

        Step  5.0     Preliminary Diagnosis

                  5.1     Problem Solving

        Step  6.0     Design Interventions

        Step  7.0     Action/Implement Change

                  7.1    Process Mapping

                  7.2    Reengineering Process (BPR)

        Step  8.0     Manage Change/Restructure Organization

                  8.1     Mixed Implementation

                  8.2     Strategic Planning

        Step  9.0     Lock In Change

                  9.1     Carrot and Stick

                  9.2     Executive Leadership Coaching

                  9.3     Employee Training and Development

                  9.4     Cross Functional Training

                  9.5     Customer Service Training

                  9.6     Team Building

                  9.7     Procedures Manual & Standardization

                  9.8     Establish Performance Measures/Expectations

                  9.9     Performance Appraisal/Management

                  9.10   Total Quality Management

Maintain Organizational Development (Phase III)

        Step  10.0   Maintain

                  10.1   Monitoring Performance/Perception

                  10.2   Sustaining Change Program

                  10.3   Continuous Improvement

                  10.4   Succession Planning & Organizational Continuity 

 

Case Studies

Essays

Quotes

Glossary

Book Reviews

Contact

About

Quiz 

Appendix