Contents

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Preface

Acknowledgement

Contents

Introduction

History of Change

Models: A Meta-Analysis

PSOCM 10-Step Model

   Initiate the Organizational Assessment (Phase I)

        Step  1.0     First Steps

                  1.1     Problem Identification/Scoping

                  1.2     Starts at the Top

                  1.3     Human Dynamic

                  1.4     Communication Plan

        Step  2.0     Program Kick-Off

                  2.1     Initial Group Meeting

                  2.2     Setting Ground Rules

                  2.3     Employee Involvement

        Step  3.0     Data Collection/Assessment/Analysis

                  3.1     Existing Vision, Mission, Strategy

                  3.2     Cultural Assessment

                  3.3     Document Review

                  3.4     Performance Measurement/Benchmarking

        Step  4.0     Stakeholder Feedback

                  4.1     Interviews (Structured and Unstructured)

                  4.2     Focus Groups

                  4.3     Open Houses

                  4.4     Surveys

5      Implement Organizational Change (Phase II)

        Step  5.0     Preliminary Diagnosis

                  5.1     Problem Solving

        Step  6.0     Planning Change/Designing Interventions

        Step  7.0     Implementing Change/Action

                  7.1    Process Mapping

                  7.2    Reengineering Process (BPR)

        Step  8.0      Restructuring Organization/Managing Change

                  8.1     Mixed Implementation

                  8.2     Strategic Planning

        Step  9.0      Institutionalize Change

                  9.1     Carrot and Stick

                  9.2     Executive Leadership Coaching

                  9.3     Employee Training and Development

                  9.4     Cross Functional Training

                  9.5     Customer Service Training

                  9.6     Team Building

                  9.7     Procedures Manual & Standardization

                  9.8     Establish Performance Measures/Expectations

                  9.9     Performance Appraisal/Management

                  9.10   Total Quality Management

6   Maintain Organizational Development (Phase III)

        Step  10.0   Maintenance

                  10.1   Monitoring Performance/Perception

                  10.2   Sustaining Change Program

                  10.3   Continuous Improvement

                  10.4   Succession Planning & Organizational Continuity 

 

Case Studies

Essays

Quotes

Glossary

Book Reviews

Contact

About

Quiz 

Appendix