People Sustained Organizational Change Management


One important distinction to keep in mind when considering using PSOCM    is that it is free. In the high-tech world there are numerous open source software programs from which the original source code is made freely available and maybe redistributed and modified. That is the beauty of PSOCM  . You can use it or modify it to fit your specific organizational needs. Indeed, when you find improvements, then please contact me about your experience – positive or negative. Over time I will be adding information about such experience here on the website.


People Sustained Organizational Change Management or PSOCM   is a Three Phase, 10-Step model developed as part of the doctorate research at Washington State University’s Interdisciplinary Doctorate Program by Richard H. Carson. The model is the most comprehensive change management models available today. It presents the first complete life-cycle series of steps that can be utilized in total, in phases or as discrete activities.           





There are various change management theories and models that have been presented over the years since the 1950s. Many have taken a piece meal approach to organizational change management (OCM). Phrases such as total quality management (TQM), strategic planning,  performance measurement, benchmarking, balanced scorecard, planning-programming-budgeting systems (PPBS), strength-weakness-opportunities-threats (SWOT), and continuous improvement (Kaizen) all represent earlier attempts to provide answers to the organizational change management problem. Approaches and methodologies such as PROSCI (ADKAR), Sigma Six, etc. also provide more detailed step-by-step methods. The PSOCM 

model incorporates much of what these earlier methods provide, but develops a much more seamless and integrated process that is unique to the needs of today’s organizations.          



As a matter of full disclosure, I need to add that I do provide consulting services to private-sector and public-sector organizations through my consulting company Carson & Associates, LLC.

People Sustained Organizational Change Management (PSOCM   )

(an open source change management system)


Phase I – Initiate the Organizational Assessment

Step 1.0    First Steps

         1.1    Problem identification/Scoping

         1.2    Starts at the Top

         1.3    Organizational Change Management Plan

         1.4    Communication Plan

         1.5    Human Dynamic

Step 2.0    Kick-Off Program

         2.1    Initial Group Meeting

         2.2   Setting Ground Rules

         2.3   Employee Involvement

Step 3.0   Collect Data/Assessment/Analysis

         3.1   Existing Vision, Mission, Strategy

         3.2   Cultural Assessment

         3.3   Document Review

         3.4   Performance Measurement/Benchmarking

Step 4.0   Feedback from Stakeholders

         4.1  Structured Interviews

         4.2  Focus Groups

         4.3  Open Houses

         4.4  Surveys

Phase II - Implement Organizational Change

Step 5.0  Diagnosis, Preliminary

         5.1 Problem Solving

Step 6.0  Design Interventions

Step 7.0  Action/Implementing Change

         7.1  Process Mapping

         7.2  Reengineering Process

Step 8.0  Manage Change/Restructure Organization

         8.1  Mixed Implementation

         8.2  Strategic Planning

Step 9.0   Lock-In Change

         9.1   Carrot and Stick

         9.2   Executive Leadership Coaching

         9.3   Employee Training and Development

         9.4   Cross Functional Training

         9.5   Customer Service Training

         9.6   Team Building

         9.7   Procedures Manual

         9.8   Establish Performance Measures/Expectations

         9.9   Performance Appraisal/Management

         9.10 Total Quality Management

Phase III – Maintain Organizational Development

Step 10.0 Maintain

         10.1 Monitoring Performance/Perception

         10.2 Sustaining Change Program

         10.3 Continuous Improvement

Annotated Version With End Notes